Deliveries & Returns
Delivery conditions for your package
Packages are generally shipped according to 3 delivery methods:
1) In-store pickup, free of charge, within 72 hours, at the following address: Place du marché – 2 rue François Legallais, 33260 La Teste-de-Buch, from Tuesday to Saturday during the hours indicated on the website.
2) Mondial Relay, within 3 to 4 business days after payment receipt. You choose the pick-up point closest to your home. Your package is shipped with a tracking number and delivered without signature.
3) Colissimo, within 2 to 3 business days after payment receipt. Your package is shipped with a tracking number and delivered with a signature.
Shipping fees include preparation and packaging costs as well as postage. Preparation fees are fixed, while transport fees vary according to the total weight of the package. We recommend grouping all your items in a single order.
We cannot combine two orders placed separately: shipping fees apply to each of them.
Your items are carefully packed in suitable boxes, with special attention given to fragile objects. Your package travels under our responsibility until it is handed over to you.
Return conditions for your order
You have 14 days to change your mind
You have 14 days from the receipt of your order to request a return without having to justify your decision.
1. Request your return online Log in to your account, open the relevant order and click on "Request a return". Select the items and indicate the reason. Your request is immediately validated and you will receive an email summarizing the procedure.
2. Pack your items Unworn, unwashed, original tags attached. Include your invoice in the package , or if unavailable, a note with your order number.
3. Drop off the package at La Poste, within 14 days following your request, at the following address:
Boutique CLO - Anjuvic
2 Rue François Legallais Place du Marché
33260 La Teste de Buch
Return costs are your responsibility and we do not provide return labels: you are free to choose your shipping method. We recommend tracked shipping and keeping your proof of deposit , without tracking, a lost package cannot be reimbursed.
4. Receive your refund Once we receive and verify your return, we will refund you via the payment method used when placing your order.
Please do not send the package back before making your return request online: without a recorded request, we cannot associate your return with your order.
You can also bring your items directly to the store, from Tuesday to Saturday.
A damaged or non-compliant item?
The Customer is required to check the condition of the delivered products. They have 14 days from delivery to submit in writing any reservations or claims for non-compliance or apparent defects of the delivered Products, with all relevant evidence (photos in particular). After this period and if these formalities have not been respected, the Products will be deemed compliant and free of any apparent defect, and no claim will be validly accepted by the Seller.
In this case, return costs are borne by us.
Please refer to our terms and conditions of sale.
In case of any issue with an order or for any other question, please contact us.