Shipping policy

Delivery Conditions for Your Package

Packages are generally shipped using 3 delivery methods:

  1. Either free in-store pickup within 72 hours at the following address: Place du marché – 2 rue François Legallais 33 260 La Teste-de-Buch – from Tuesday to Saturday during the hours indicated on the website.
  2. Or via Mondial RELAY within 3 to 4 business days after payment receipt. You choose the parcel relay point closest to you; your package will be shipped via Mondial RELAY with a tracking number and delivered without signature.
  3. Or via COLISSIMO within 2 to 3 business days after payment receipt. Your package will be shipped via Colissimo with a tracking number and delivered with signature.

Shipping fees include preparation and packaging costs as well as postage fees. Preparation fees are fixed, while transportation costs vary depending on the total weight of the package. We recommend grouping all your items in a single order.

We cannot combine two separately placed orders, and shipping fees apply to each of them.

Your package is shipped at your own risk, but special attention is given to fragile items.

Box dimensions are appropriate and your items are properly protected.

Return Conditions for Your Order

You have 14 days to change your mind.

You have 14 days from the receipt of your order to request a return, without having to justify it.

Return requests must be made online, from your account:

  1. Log in to My Account.
  2. Open the relevant order and click on "Request a Return".
  3. Select the item(s) and indicate the reason.
  4. You will receive a confirmation email, then a second email once your return is approved.

Then, send back your package: pack the items with your invoice and drop off the package at La Poste, at the address Boutique CLO - Anjuvic, 2 Rue François Legallais, Place du Marché - 33260 La Teste de Buch. Return shipping costs are your responsibility; we recommend sending it with tracking and keeping your deposit receipt.

Please do not send back your package before making your request online: without a recorded request, we cannot associate your return with your order.

Upon receipt of the package, we will proceed with the refund using the original payment method.

Damaged or Non-Conforming Items. The Customer must check the condition of the delivered products. They have a 14-day period from delivery to submit written reservations or claims for non-conformity or apparent defects in the delivered Products, with all related proof (photos especially). After this period and if these procedures have not been followed, the Products will be deemed compliant and free from apparent defects, and no claim will be validly accepted by the Seller. In such cases, return shipping costs are our responsibility.

Please refer to the general terms and conditions of sale.

In case of an issue with an order or for any other questions, please contact us.